{"xsrfToken":"dac1bc81e943af8e8cb72ee58df23977c758a1f6_lout","branding":{"id":"3","key":"sd","name":"NHSD Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Centre!","sharedPortalName":"Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Centre!","sharedPortalName":"Help Centre","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/bfae63cd-fd96-4d57-b9e5-898831974e79/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlODYwZTBkYy00OGMyLTQwZjAtOGE5Mi1lOGExOGZjYzQyNTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJmYWU2M2NkLWZkOTYtNGQ1Ny1iOWU1LTg5ODgzMTk3NGU3OSI6WyJyZWFkIl19LCJleHAiOjE3NDcyNjU1MjIsIm5iZiI6MTc0NzI2NDkyMn0.nvyYGwy8ZDDpdt52ojTJ8yS-t2evkYcQeNFDGNl2biY&client=e860e0dc-48c2-40f0-8a92-e8a18fcc4252&height=300&mode=fit","bannerMediaApiFileId":"bfae63cd-fd96-4d57-b9e5-898831974e79","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"sd","projectId":10002,"serviceDeskId":3,"name":"NHSD Service Desk","description":"<p>Welcome! You can raise a NHSD Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"44","name":"NHSD Integrator Test Environment Registration","descriptionHtml":"<p>This form is for organisations to request access to the NHSD Integrator Test Environment.</p>\n<p><b>Privacy notice relating to this form</b></p>\n<p>When your organisation applies for registration and access to the NHSD Integrator Test Environment, Healthdirect Australia Limited (<b>Healthdirect</b>) will collect personal information of the people you describe in this form as a “Business/Technical Contact”, and your organisation’s name, which may contain personal information such as an individual’s personal name.</p>\n<p>The purpose of collecting this personal information is to verify your identity and the identity of your organisation to access the NHSD Integrator Test Environment. Without this information, your organisation cannot be registered for access. We will collect and use this personal information for the purposes of granting your organisation access and/or contacting the relevant person for enquiries related to accessing the NHSD Integrator Test Environment.</p>\n<p>A copy of your application is kept by us for record-keeping purposes. We will only disclose personal information about you or others you have included in this form to our contractors and delegates to assist us in operating the NHSD. Contractors and delegates are bound by strict obligations to treat individuals’ personal information with the same level of respect, privacy and security as we do. We will not disclose personal information included in this form overseas.</p>\n<p>For more information or to find out how you can access and correct personal information, complain about a breach of privacy, or for further details about how we manage your personal information, please see the <a href=\"https://www.healthdirect.gov.au/privacy-policy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Healthdirect privacy policy</a></p>\n<p>We can be contacted at <a href=\"mailto:nhsd@healthdirect.org.au\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nhsd@healthdirect.org.au</a></p>","callToAction":"NHSD Integrator Test Environment Registration","introHtml":"<p>This NHSD Integrator Test Environment Registration is for requests access to the NHSD Integrator Test Environment.</p>","icon":10544,"iconUrl":"https://healthdirect-serviceline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[12],"key":""},{"id":"42","name":"NHSD Production Environment Registration","descriptionHtml":"<p>This form is for organisations to request access to the NHSD Production Environment.</p>\n<p>Privacy notice relating to this form</p>\n<p>When your organisation applies for registration and access to the NHSD Production Environment, Healthdirect Australia Limited (Healthdirect) will collect personal information of the people you describe in this form as a “Business/Technical Contact”, and your organisation’s name, which may contain personal information such as an individual’s personal name.</p>\n<p>The purpose of collecting this personal information is to verify your identity and the identity of your organisation to access the NHSD Production Environment. Without this information, your organisation cannot be registered for access. We will collect and use this personal information for the purposes of granting your organisation access and/or contacting the relevant person for enquiries related to accessing the NHSD Production Environment.</p>\n<p>A copy of your application is kept by us for record-keeping purposes. We will only disclose personal information about you or others you have included in this form to our contractors and delegates to assist us in operating the NHSD. Contractors and delegates are bound by strict obligations to treat individuals’ personal information with the same level of respect, privacy and security as we do. We will not disclose personal information included in this form overseas.</p>\n<p>For more information or to find out how you can access and correct personal information, complain about a breach of privacy, or for further details about how we manage your personal information, please see the <a href=\"https://www.healthdirect.gov.au/privacy-policy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Healthdirect privacy policy</a></p>\n<p>We can be contacted at <a href=\"mailto:nhsd@healthdirect.org.au\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">nhsd@healthdirect.org.au</a></p>","callToAction":"NHSD Production Environment Registration","introHtml":"<p>The NHSD Production Environment Registration form is for organisations to request integration with NHSD.</p>","icon":10532,"iconUrl":"https://healthdirect-serviceline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[12],"key":""},{"id":"13","name":"Service Registration","descriptionHtml":"<p>Thank you for your interest in registering your services on the National Health Services Directory (NHSD), part of Healthdirect Australia.</p>\n<p>Please complete the registration form below, providing accurate details of your organisation. The information in the submitted registration form will be validated prior to inclusion in the NHSD.</p>\n<p>By completing the registration form below, you agree to the <a href=\"https://about.healthdirect.gov.au/nhsd/privacy-and-security/registration-terms-of-use\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NHSD Registration Terms</a>. Services will only be displayed on the <a href=\"https://about.healthdirect.gov.au/review-your-nhsd-listing\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NHSD widgets </a> and <a href=\"https://www.healthdirect.gov.au/australian-health-services\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Healthdirect Service Finder </a> if consent has been received at the end of this form.</p>\n<p>Star * indicates required field.</p>","callToAction":"Service Registration","introHtml":"<p>For health service providers registering their services on the NHSD</p>","icon":10458,"iconUrl":"https://healthdirect-serviceline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[12],"key":""},{"id":"53","name":"Service Update","descriptionHtml":"<p>This form is used to make updates to services listed on the National Health Services Directory (NHSD). Service details can be reviewed on the <a href=\"https://www.healthdirect.gov.au/australian-health-services\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Healthdirect Service Finder</a> or on the NHSD widget.</p>","callToAction":"Service Update","introHtml":"<p>For health service providers to update their existing service on the directory.</p>","icon":10481,"iconUrl":"https://healthdirect-serviceline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[12],"key":""},{"id":"21","name":"Technical/Integration Support Request","descriptionHtml":"","callToAction":"Technical/Integration Support Request","introHtml":"<p>Technical/Integration Support Request is for organisations experiencing technical issues or requiring technical support in relation to their NHSD integration.</p>","icon":10520,"iconUrl":"https://healthdirect-serviceline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[12],"key":""},{"id":"43","name":"Aged records","descriptionHtml":"","callToAction":"Aged records","introHtml":"<p>Aged records are created by campaign coordinator based the earliest year of the PLS last updated date.</p>","icon":10495,"iconUrl":"https://healthdirect-serviceline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10495","groups":[],"key":""},{"id":"55","name":"Campaign","descriptionHtml":"","callToAction":"Campaign","introHtml":"<p>Campaign tickets sitting under NHSD Service Operations</p>","icon":10543,"iconUrl":"https://healthdirect-serviceline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"31","name":"Complaint","descriptionHtml":"","callToAction":"Complaint","introHtml":"<p>An expression of dissatisfaction with the NHSD or Healthdirect services, from a health care professional, consumer, carer or family.</p>","icon":10521,"iconUrl":"https://healthdirect-serviceline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"15","name":"Content update","descriptionHtml":"","callToAction":"Content update","introHtml":"<p>Requests received by email for content updates, including practitioner updates and service finder error reports.</p>","icon":10482,"iconUrl":"https://healthdirect-serviceline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""},{"id":"40","name":"Data Analysis","descriptionHtml":"","callToAction":"Data Analysis","introHtml":"<p>Used for Data Opps</p>","icon":10470,"iconUrl":"https://healthdirect-serviceline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"39","name":"Data Processing","descriptionHtml":"","callToAction":"Data Processing","introHtml":"<p>Used for Data Opps</p>","icon":10469,"iconUrl":"https://healthdirect-serviceline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"35","name":"Data sharing","descriptionHtml":"","callToAction":"Data sharing","introHtml":"<p>Access to NHSD DATA for DATA sharing agreements</p>","icon":10503,"iconUrl":"https://healthdirect-serviceline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"38","name":"Email","descriptionHtml":"","callToAction":"Email","introHtml":"","icon":10492,"iconUrl":"https://healthdirect-serviceline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"88","name":"Exceptions - DM","descriptionHtml":"","callToAction":"Exceptions - DM","introHtml":"<p>Exceptions specifically for Data Management.</p>","icon":10564,"iconUrl":"https://healthdirect-serviceline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"54","name":"Exceptions - SO","descriptionHtml":"","callToAction":"Exceptions - SO","introHtml":"<p>Requests from the DATA management team that are exceptions for the service operations team to investigate.</p>","icon":10564,"iconUrl":"https://healthdirect-serviceline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"14","name":"General Enquiry","descriptionHtml":"<p>Healthdirect values your feedback and we use it to make improvements to our services.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">When you contact healthdirect using the forms below, we record your details so we can respond to your health enquiry or feedback in the best possible way. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">Any information you provide is recorded in a secure database. Further information about your privacy can be found in our <a href=\"http://example.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Privacy Statement</a>.</p>","callToAction":"General Enquiry","introHtml":"<p>A general request with no specific outcome or action. Eg. requests about who we are or how to register on the NHSD.</p>","icon":10501,"iconUrl":"https://healthdirect-serviceline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10501","groups":[],"key":""},{"id":"18","name":"Pre-Sales Support/Product Enquiry","descriptionHtml":"","callToAction":"Pre-Sales Support/Product Enquiry","introHtml":"<p>An incident, is an event that is not part of normal operations that disrupts operational processes. An incident may involve the failure of a feature or service that should have been delivered or some other type of operation failure.</p>","icon":10496,"iconUrl":"https://healthdirect-serviceline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[],"key":""},{"id":"19","name":"Product Enhancement Request","descriptionHtml":"","callToAction":"Product Enhancement Request","introHtml":"<p>A development request is a request for a new service or system (i.e. something not catered for at present); or to substantially redesign or develop an existing service or system.</p>","icon":10513,"iconUrl":"https://healthdirect-serviceline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"16","name":"SPAM","descriptionHtml":"","callToAction":"SPAM","introHtml":"<p>emails received that a classed as SPAM or marketing and does not require any action, kept for reporting.</p>","icon":10533,"iconUrl":"https://healthdirect-serviceline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[],"key":""},{"id":"26","name":"Stakeholder enquiry","descriptionHtml":"","callToAction":"Stakeholder enquiry","introHtml":"<p>Initial requests from third parties who are interested in partnering with the NHSD and do not fall within a Widget or API request</p>","icon":10536,"iconUrl":"https://healthdirect-serviceline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"20","name":"User Feedback","descriptionHtml":"","callToAction":"User Feedback","introHtml":"<p>Adding new functionality or changing existing functionality in a way that makes the software application more efficient, faster, more usable, more useful, and/or more desirable.</p>","icon":10475,"iconUrl":"https://healthdirect-serviceline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[],"key":""},{"id":"24","name":"Widget request","descriptionHtml":"","callToAction":"Widget request","introHtml":"<p>Requests for a new widget</p>","icon":10534,"iconUrl":"https://healthdirect-serviceline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"NHSD Requests"}],"orderMapping":{"12":[13,42,44,53,21]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlODYwZTBkYy00OGMyLTQwZjAtOGE5Mi1lOGExOGZjYzQyNTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcyNjYxMjIsIm5iZiI6MTc0NzI2NDkyMn0.wHpHwrRhg0vH1wfXm-nvY_P1Sg3wwkqFW1tkz2F68jI","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"e860e0dc-48c2-40f0-8a92-e8a18fcc4252","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Centre","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}