Welcome! You can raise a NHSD Service Desk request from the options provided.
Technical/Integration Support Request
Technical/Integration Support Request is for organisations experiencing technical issues or requiring technical support in relation to their NHSD integration.
Required fields are marked with an asterisk*
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Please refer also to [FHIR postman collection] or the [FHIR implementation Guide] here for more information. "}]},{"type":"paragraph","attrs":{"localId":"a1bd0dac-a698-48ae-b8d6-0a83d5720384"},"content":[{"type":"text","text":"Search Functionality: ","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"64b0bba3-6d95-45fd-87c4-013cc2e4e119"},"content":[{"type":"text","text":"Queries about using the search function effectively and help constructing search queries. "}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"95d09735-0092-4424-acd0-7c3e0e39343b"},"content":[{"type":"text","text":"Queries about error codes you are seeing. Note the NHSD APIs are RESTful APIs, and we use industry standard HTTP status codes. "}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"91032797-88b5-4570-a596-f31cb33d2326"},"content":[{"type":"text","text":"Queries about unexpected/incorrect API results or you are not seeing the data you expect to see in the API response. "}]}]}]},{"type":"paragraph","attrs":{"localId":"6f1c4194-4c57-4a7d-a96c-63aad38e4815"},"content":[{"type":"text","text":"User Registration/Credentials: ","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"625d89b9-d49d-4bfb-8e34-e30048d6f22f"},"content":[{"type":"text","text":"Queries/issues with using the credentials provided by the NHSD Team or with accessing the NHSD products. "}]}]}]},{"type":"paragraph","attrs":{"localId":"ed36ca25-c319-4ab0-90c9-b6fe5e6dadf1"},"content":[{"type":"text","text":"Publishing data to the NHSD:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"a49194d5-8eb1-462d-a7e8-f4ca3f54a130"},"content":[{"type":"text","text":"If you are receiving an error message when you try to publish data to the NHSD via the Publish Endpoint provided."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"c4178cf5-4750-4606-8113-f1159af70742"},"content":[{"type":"text","text":"If you have successfully posted data to the Publish Endpoint but the Status Endpoint is still showing ERROR on posted resources."}]}]}]},{"type":"paragraph","attrs":{"localId":"065444e0-eef6-465c-8cc7-2a8c11adc35a"},"content":[{"type":"text","text":"Specifications/documentation: ","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"ef68d3b3-4837-416e-b747-63ef90278619"},"content":[{"type":"text","text":"Queries regarding the NHSD implementation guides or other technical documentation "}]}]}]},{"type":"paragraph","attrs":{"localId":"51075185-a0d4-4cc4-a5ff-c42026bf1a99"},"content":[{"type":"text","text":"Please check if you are accessing the correct NHSD environment and are using the correct NHSD provided credentials before proceeding with this form. If you have been provided access to both the Test and Production NHSD environments, you will have different credentials for each of these environments. "}]},{"type":"paragraph","attrs":{"localId":"607268be-4407-410f-92bc-c49d701bea3c"},"content":[{"type":"text","text":"For all other requests, including data related queries or feedback and suggestions, please contact us at "},{"type":"text","text":"nhsd@healthdirect.org.au","marks":[{"type":"link","attrs":{"href":"mailto:nhsd@healthdirect.org.au"}},{"type":"underline"}]},{"type":"text","text":" "}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"aac3a366-146f-4899-be13-9fad9bdb248c","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":2,"background":"#b3d4ff"},"content":[{"type":"paragraph","attrs":{"localId":"1142bd80-b05d-4ed7-b326-92b756552f73"},"content":[{"type":"text","text":"ORGANISATION 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